Work Experience

A software implementation consultant who maintains, supports and implements new and existing software solutions to support a wide range of industry sectors. Adept in Visual Basic .NET and proprietary in-house software to develop robust and dynamic solutions that deliver crucial businesses objectives. Liaise with business analysts and subject matter experts to develop and configure sophisticated approaches within the framework of a commercial off-the-shelf product.

Crew member, providing excellent face to face customer service, order taking, order building, order completion, and cash handling. My high level of customer service was recognized when I was asked to cover shifts at multiple store locations. I was also recognized for my dedication and timeliness when I was asked to work the 5 am shifts, due partly to my energetic and enthusiastic attitude. The company sets a ninety second goal for fast friendly service. In our flagship store, I along with the team consistently achieved these goals. We maintained these levels even during high-volume fast-paced periods. In a short period of time, I mastered the point of sale system (POS). As a result, my colleagues often ask me for guidance.

Successfully lobbied fellow board members for increased conference budget allowing for more than a 200% increase in delegates representation of our university at a national conference. I represented University Housing at the national level, for the following conferences: Pacific Affiliate of College and University Residence Halls, as well as the National Association of College and University Residence Halls. In doing so I efficiently and effectively coordinated with many campus departments in planning the travel and accommodations for our delegation. I successfully planned this travel while facing a compressed time line. Working with fellow board members and academic advisors, I refined my interpersonal skill set allowing me to work well with other campus departments. Using these skills especially in the areas of written communication and graphic layout, I was able to exceeded the expectations of the academic advisors.

Checked clients into Yoga sessions collecting funds as well as suggestively selling continued services and packages. Provided superior customer service allowing for a fast and easy check in process resulting in high customer satisfaction. While providing this front end customer service the instructor was able to optimize their time with clients as they readied for their sessions. I assisted the instructor during the session, providing hands on guidance to enhance the client’s technique improving their overall experience.

Provided assistance to the head Librarian by supporting the circulation desk during busy periods providing students with exceptional service. Provided direct education to students on the use of Dewey Decimal Classification system. As a result, students had a greater understanding of the libraries sorting system allowing them to find reference materials quickly.